My payment has been declinedUpdated 2 months ago

At Colourwear, we care about your privacy and play it safe when it comes to data protection. That means we don’t have access to the ins and outs of individual payments, but we can share a few common reasons why your payment might’ve hit a speed bump:

• Swapping between names, addresses, or payment details too quickly can set off alarms with the payment provider or your bank. If you think this might be the case, it’s usually better to pause and reach out to your bank instead of trying again right away, too many attempts can make things trickier.
• Ordering from outside your home country? Sometimes banks get a bit overprotective and block payments they don’t expect, especially if they think it’s a fraud risk. A quick check-in with your bank can usually sort it.
• And yep, triple check those details. A mistyped number or expiry date can stop things from going through. Happens to the best of us.

If things still aren’t working out, your bank is the best bet, they’ve got the full picture and can explain what’s up.

Need a hand with anything else? Just give us a shout. While we can’t access your payment info, we’re here to help however we can.